Response from the BBC


From:

complaintresponse@bbc.co.uk<complaintresponse@bbc.co.uk>

  |   Date: 23 July 2010 07:40:21 AM

To:

Peter Warr<peterwarr6@bigpond.com>
 

Dear Mr Warr

Reference 139533

Thanks for your e-mail about ���Doctor Who��� which you sent to us some time ago. We apologise for the very severe delay in replying. It was due to a major fault in our systems which meant that our reply wasn���t sent when you first contacted us. However we can reassure you that at the time, the points in your e-mail were included on the BBC���s audience log.

I understand you feel the latest actor to play ���Doctor Who��� has to be one of the worst as he constantly rushed his lines which results in the viewing and listening audience unable to make out what he is saying at times. I also note your concerns with the current ���Doctor Who��� scripts as you believe the show seems to be turning into a three person love triangle plot, instead of sticking primarily to a science fiction theme.

We appreciate your concern and while I realise that you feel Matt has been a poor choice, we realise that the range of tastes and opinions held by our audience is so diverse that it���s inevitable some viewers will dislike or disapprove of certain actors. It���s a very rare TV personality who meets with everyone���s approval, and it���s clear that opinions on individual presenters can vary considerably.

We believe the show has survived and kept its quality for so many years precisely because, unlike any other show in television it���s able to change not just its leading actor but everything that surrounds him. The character, his aims and his adventures primarily stay the same though. Sometimes change is difficult to like initially and we’re sorry if you feel anxious about it but given time we hope you will be as excited by the new Doctor and his adventures as we are.

Matt has been appointed on the basis of his experience and talent, but judgements are often subjective and we would never expect everyone to agree with every choice we make.

I would like to assure you that we have registered your comments on our audience log. This is the internal report of audience feedback which we compile daily for all programme makers and commissioning executives within the BBC, and also their senior management. It ensures that your points, and all other comments we receive, are circulated and considered across the BBC.

Please again accept our apologies for the unfortunate delay and thanks for taking the time to contact us.

Kind Regards

Jonathan Dunlop

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